Terms & Conditions

1. Definitions

praguebox s.r.o. provides Private Tours in Prague combined with additional services. Private Tour is to be understood as a guided walk in the city of Prague. It is private in the sense that is provided only to the number of participants stated by customer who makes the booking of the individual date and time of the Private Tour. The company produces Ultimate Guides to Prague in the form of eBooks. The company produces and sells items connected with Prague.

2. Liability

praguebox s.r.o. and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may occur in connection with a Private Tour, Ultimate Guide or any other item. This includes incidences, which may occur as a result of certain risks during the course of a Private Tour. These risks include but are not limited to faulty sidewalk conditions, street crossing and the utilization of public transportation.

3. Third parties

praguebox s.r.o. (Tour Operator) may also utilize various independent suppliers that provide food, hotel accommodations, transportation, sightseeing, activities, or other services connected with this Private Tour. Such services are subject to the terms and conditions of those suppliers. Tour Operator and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services.

4. Vis Maior

Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Tour Operator is not responsible for any baggage or personal effects of any individual participating in the Private Tours arranged by Tour Operator. Individual travellers are responsible for purchasing a travel insurance policy, if desired, which will cover some of the expenses associated with the loss of luggage or personal effects.

5. Cancellation policy

A customer may cancel a Private Tour with 48 hours notice for a full refund of the amount paid by the customer by praguebox s.r.o. We refund 50 % of the amount paid if the cancellation by a customer is delivered to us 48-24 hours before the Private Tour. We do not refund if the cancellation is made less than 24 hours before the Private Tour.
praguebox s.r.o. reserves the right to cancel a Private Tour (or reschedule a Private Tour if possible). Upon such a cancellation, we will refund the full amount paid by the customer.

6. Questions and contact information

In case you need any additional information about our service, please contact us at welcome@secretlifeofprague.com.
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